Refund policy

• Returns are accepted only for damaged, defective, or incorrectly delivered products.
• To request a return, email contact@truvva.in within 7 days of delivery, including order details and product images.
• Returned items must be unused, unopened, and in original packaging.
• Once inspected and approved, refunds are processed within 5–7 business days.
• Refund methods:
  • Prepaid orders → Credited to the original payment method
  • .COD orders → Refunded via bank transfer.
• Opened, used, or partially consumed nutrition products cannot be returned for safety and hygiene reasons.
• Returns are not applicable on items purchased during sales, promotions, or with free giveaways.
• If you receive a damaged parcel, kindly refuse delivery and notify us immediately.
• In case a replacement is not available, a full refund will be provided.
• Truvva reserves the right to decline returns that don’t meet these conditions.